Returns

At Belles & Co Limited, we want you to love your jewellery as much as we love creating it. If for any reason you are not completely satisfied with your purchase, our returns policy is here to help.

Returns & Exchanges

• You may return unworn, unused items in their original packaging within 14 days of delivery for a refund or exchange.
• Items must be returned in the same condition as received, with all tags, pouches, and boxes included.
• For hygiene reasons, earrings are non-returnable unless faulty.
• Custom or personalised items cannot be returned or exchanged unless faulty.

Faulty or Damaged Items

• If you receive a faulty or damaged item, please contact us within 7 days of delivery with your order number and photos of the issue.
• We will arrange a replacement, repair, or full refund at no additional cost to you.

How to Return

1. Email us at returns@bellesandco.co.uk with your order number and reason for return.
2. We will provide you with return instructions.
3. Pack the jewellery securely in its original packaging.
4. Send the parcel back using a trackable postal service. (Return shipping costs are the responsibility of the customer unless the item is faulty.)

Refunds

• Refunds are issued to the original payment method once the returned item has been received and inspected.
• Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges

• If you wish to exchange an item for a different size, style, or colour (where applicable), please contact us.
• Exchanges are subject to stock availability.

Note: This policy does not affect your statutory rights.